Delete your AdaptLearn account

Open the AdaptLearn app and sign in, then:

1. Tap You.
2. Tap Settings, then Privacy and security.
3. Tap Delete account.
4. Confirm with your password, or with a code from your authenticator app if you use two step sign in, and type DELETE.

Sign in at adaptlearn.co, open Settings, then Privacy. Choose Delete account and confirm the same way as in the app.

Go to your privacy settings

• Your account is deleted 14 days after you ask. We email you straight away with a link to cancel, and you can also cancel from your privacy settings until then.
• A plan that renews is cancelled at once, so you are not charged during those 14 days.
• When the 14 days are over, we delete your account and email you to confirm it is done.

Your profile and sign in details, learning goals and paths, lessons, practice, quiz and exam results, tutor conversations, certificates, notification settings and device tokens, privacy choices, and everything else linked to your account.

Messages you wrote in communities lose their text and show as deleted, so other members' replies still make sense. If you own a community, ownership passes to another member.

• Payment records. Kept for 7 years for tax and accounting, without your name or email address.
• Security logs. Kept as long as needed to protect accounts and investigate misuse, with your IP address, device details and email address removed so they no longer identify you.
• Safety reports and enforcement records. Kept as long as reasonably necessary to investigate safety issues and prevent repeat abuse, then deleted or made anonymous.
• Backups. Copies of our database age out within 35 days, after which nothing of your account remains in them.

The full retention table is in our Privacy Policy.

• If you own a team or a school, hand it over to someone else or close it first, then delete your account.
• Accounts a school created for its learners are removed by the school, or at a parent or guardian's request to privacy@atadaptlearn.co.
• If you created accounts for your children, delete those from Family first. A child's account that a parent manages is deleted by the parent, from the child's page in Family.

First try resetting your password. Once you are signed in, you can delete your account yourself as described above.

If that does not work, send us the email address on your account. If it belongs to an AdaptLearn account, we email that address a link that works for 24 hours. Nothing is deleted unless you open the link and confirm. Your account is then deleted after the same 14 days, and you can cancel until then.

You can also write to us from the email address on your account at privacy@atadaptlearn.co.